Warranty Policy

ANNEXURE A
ALDUS PTY LTD WARRANTY POLICY
(APPLICABLE TO PRODUCTS SOLD IN AUSTRALIA)

1. General

The benefits to Aldus Pty Ltd (“Aldus”) customers given by the warranty set out below are in addition to other rights and remedies under a law in relation to the Aldus product to which the warranty relates.

2. Warranty

Subject to the terms of this warranty, Aldus will, at its discretion, either repair or replace products without charge to the original purchaser if the products have a manufacturing defect which affects their normal functioning.
This warranty does not cover repairs or replacements required because of the following reasons:

1. abuse, negligence, misuse or accidental damage (including, but not limited to, accidental damage that may arise as a result of a power surges, electrical storm damage or incorrect power supply) to the products;
2. any unauthorised alterations or repairs to the products that have been made without the written consent of Aldus;
3. defects arising in the products because the customer failed to follow Aldus’ oral or written instructions as to the storage, installation, commissioning use or maintenance of the products; and
4. damage to the physical appearance of the products which does not affect their normal functioning.

3. Applicable Period

Our standard warranty is 12 months on equipment and parts, and 3 months on labour, unless otherwise specified, where a defect appears in the product, and Aldus is notified within the specified warranty period from the date of purchase.

4. Proof of Purchase

Your claim must be validated with a copy of proof of purchase. Without providing a proof of purchase Aldus will not be able to process the claim. Proof of purchase includes the original purchase receipt/docket or credit card statement showing the purchase amount.
Form: QMS-DOC-2 Page 9 of 9
Issue Date: 07.03.23

5. Return of the goods

Please refer to Aldus website for our Returns Policy.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.